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Customer Reviews

Customer Reviews & Testimonials

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June 2020

"Going to start out by stating that this company has excellent customer service. Very easy and refreshing to work with. (Lately we have been dealing with builders and landscape crews...and everything has been a hassle. Setbacks, forgotten appointments, not enough workers, things that don’t fit right, construction crews going way past their deadline, things breaking....Very discouraging). But, with Grand Traverse Leisure, nothing bad happened! Everything went perfectly. We wanted a hot tub, but we didn’t have a spot on our deck for the tub, so Eric Doll sent a guy over to build a special spot for the hot tub on our deck within two days! Then, we needed an electrician to hook everything up. Eric Doll sent over an excellent electrician, who spent the morning hooking up our hot tub. After it was hooked up, two more employees stopped by our house, after hours, on memorial weekend, to make sure it was up and running. (Jordan and Sean). Sean even gave us his cell phone number and told us to call him if we had any problem, at any time. We are so happy with this company. We love our Viking hot tub and we will not hesitate to refer Grand Traverse Leisure to anybody who asks about our hot tub. Thank you for making this purchase and installation a pleasurable experience."

March 2020

"Exceptional quality and price, friendly and awesome delivery , filled and adjusted water quality. Installed cover and lift. Best service I've ever had, and I've owned 6 hot tubs."


"Nice place very helpfully friendly. They went out of their way to help me even after hours on Saturday"


"We stopped in last weekend looking for a hot tub and Eric was extremely helpful. We found a not only great deal but superior customer service from the minute we walked in. The delivery and installation was not any different. They were very knowledgeanle and accommodating with placement of the hot tub and helpful tips. We would highly recommend Grand Traverse Leisure and will be returning customers when the time comes. Thank you!"


"Eric was friendly and very helpful. Happy to be a new customer!"


"get place to buy a gas insert and great showroom with knowledgable staff. John helped us through every step. Would go back in a heartbeat"


"Beautiful showroom... the staff is very friendly and knowledgeable too!"


"I bought a hot tub from Grand Traverse Leisure and the customer service has been absolutely exceptional from the first phone call for some advice through the buying, install, and after care. Thank you Eric!"


"Eric is the best! His knowledge of hot tubs is amazing! The showroom is absolutely beautiful! Customer satisfaction A 1 + !!! I highly recommend GT Leisure!"


"Good place nice people good custermer service"

Grand Traverse Leisure Fireplace ShowroomRegency Fireplace Design CenterGrand Traverse Leisure Spa ShowroomViking Spa inside Grand Traverse Leisure